Terms of Service
Last Updated: 16.04.2025
Overview
Welcome to Soap Stories / Guia Mondello! When we say "we", "us", and "our," we’re referring to Soap Stories / Guia Mondello. By visiting our website and/or making a purchase, you’re engaging in our "Service" and agreeing to the terms, conditions, policies, and notices outlined here.
These Terms of Service apply to all users of the site, including browsers, vendors, customers, merchants, and contributors of content.
Please take a moment to read through these Terms carefully. By accessing or using any part of our website, you agree to be bound by these Terms of Service. If you don’t agree, please don’t access the site or use any of our services.
If we add new features or tools to the store, these will also be subject to these Terms of Service. We can update or change the Terms from time to time, so we recommend checking this page periodically for any updates. Your continued use of the site means you accept those changes.
Our store is powered by Squarespace, which allows us to provide you with our products and services.
1) Online Store Terms
By agreeing to these Terms, you confirm that you’re at least the legal age of majority in your state or country, or that you’ve received consent from a parent/guardian to allow any minor dependents to use our site.
You agree not to use our products for any unlawful purposes or violate any laws in your jurisdiction, including copyright laws. Please don’t send any harmful code like viruses or worms to our site.
If we find that you’ve violated these terms, we may suspend or terminate your access to our services immediately.
2) General Conditions
We reserve the right to refuse service to anyone, for any reason, at any time.
You understand that your content (except for credit card information) might be transferred over various networks and might be altered to meet technical requirements. Rest assured, credit card information is always encrypted during transfer.
You agree not to copy, duplicate, sell, or exploit any part of the service or website without our written permission.
The headings in these Terms are just for convenience and won’t limit the provisions below.
3) Accuracy, Completeness, and timeliness of information
We work hard to ensure the information on our site is accurate, but we can’t guarantee everything is always complete or up to date. The information is intended for general guidance and shouldn’t be the sole basis for making decisions without consulting other sources.
We reserve the right to modify our site at any time, but we have no obligation to update any information on the site. Please review the site regularly to stay up to date with any changes.
4) Modifications to the service and prices
Prices for our products may change without notice.
We also reserve the right to modify or discontinue any part of the service at any time without notice.
We’re not responsible for any price changes or service modifications.
5) Products or services
Certain products or services may be exclusively available online. These may have limited stock and can only be returned or exchanged according to our Return Policy.
We try to make sure that the colors and images of our products are accurate, but please note that your computer monitor might display them differently.
We reserve the right to limit sales based on geographic region, customer type, or other criteria. We may also limit quantities for specific products or services. Prices, descriptions, and availability are subject to change at our discretion.
We can discontinue any product at any time.
Allergic Reactions and Patch Testing:
We are not responsible for allergic reactions. Please review the ingredient list carefully before purchasing. If you're trying a product for the first time, we suggest performing a patch test 24 hours before use to ensure compatibility with your skin.
6) Accuracy of billing and account information
We reserve the right to cancel or limit orders for any reason, including orders that appear to be made by resellers or distributors.
You agree to provide accurate and complete purchase and account information when making a purchase. Please update your account information promptly to ensure smooth processing of your orders.
For more details, please refer to our Returns Policy.
7) Optional tools
We may provide access to third-party tools that we don’t control or monitor.
You acknowledge and agree that these tools are provided "as is" and "as available." We’re not responsible for any issues arising from their use. Always make sure to review the terms provided by the third-party provider before using their tools.
8) Third-party Links
Our website may contain links to third-party websites. We’re not responsible for the content, accuracy, or practices of these sites. Please review their policies before engaging with third-party services or making transactions.
9) User comments, feedback, and other submissions
If you submit creative ideas or feedback, you grant us the right to use these submissions in any way we choose, without any obligation to compensate you. We’re not required to keep these comments confidential or respond to them.
We may monitor, edit, or remove content that we find unlawful, offensive, or harmful. You agree that your comments won’t infringe on any third-party rights or contain harmful content like viruses.
You’re solely responsible for your comments and their accuracy. We don’t take responsibility for comments posted by you or any third-party.
10) Personal information
Your personal information is protected by our Privacy Policy. Please refer to our Privacy Policy to understand how we handle your data.
11) Errors, Inaccuracies, and omissions
Sometimes, the information on our site may have errors or inaccuracies. We reserve the right to correct them at any time, including after an order has been placed.
We’re not obligated to update or clarify information unless required by law.
12) Prohibited uses
You agree not to use the site for any illegal or harmful purposes, including but not limited to:
Violating laws or regulations
Infringing on intellectual property rights
Harassing or discriminating against others
Uploading harmful malware
Collecting others’ personal information without consent
We may suspend or terminate your access if we detect any violations of these terms.
13) Disclaimer of warranties; limitation of liability
We do not guarantee that our services will be uninterrupted, secure, or error-free. You use the service at your own risk.
Our products and services are provided "as is," without any guarantees, and we’re not liable for any loss, damage, or issues that arise from using our services.
14) Indemnification
You agree to defend, indemnify, and hold us harmless from any claims arising out of your breach of these Terms, or violation of any laws.
15) Severability
If any part of these Terms is deemed unenforceable, the rest will still be valid and enforceable.
16) Termination
These Terms are effective unless terminated by either party. You can terminate by ceasing to use the site, and we can terminate your access if we believe you’ve violated the Terms.
17) Entire Agreement
These Terms of Service, along with any other policies, form the entire agreement between you and us. Any prior agreements are superseded by this one.
18) Governing Law
These Terms will be governed by the laws of Germany.
19) Changes to terms of service
We may update these Terms at any time. Please check this page regularly. Your continued use of the site means you accept the updated terms.
20) Contact information
For any questions regarding these Terms of Service, feel free to contact us at hello@soap-stories.com.