Privacy Policy

Effective Date: 18.04.2025

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from soap-stories.com (the “Site”).

We are committed to protecting your personal data and your privacy in accordance with the General Data Protection Regulation (EU) 2016/679 ("GDPR").

1) Who We Are

Data Controller:
Guia Mondello, trading as Soap Stories
Müggelstrasse 5,
10247 Berlin, Germany
Email: hello@soap-stories.com

We determine the purposes and means of processing your personal data.

2) Personal Information We Collect

Device Information

When you visit the Site, we automatically collect certain information about your device, including:

  • Your web browser type

  • IP address

  • Time zone

  • Cookies installed on your device

  • Browsing behaviour (e.g. which pages or products you view)

  • Referring websites or search terms

  • How you interact with the Site

We refer to this automatically collected data as “Device Information”.

We collect Device Information using:

  • Cookies – For more on cookies and how to disable them, visit www.allaboutcookies.org

  • Log files – Track IP address, browser type, ISP, referring/exit pages, and timestamps

  • Web beacons, tags, and pixels – Used to monitor browsing behaviour and site usage

Order Information

When you make or attempt to make a purchase through the Site, we collect:

  • Full name

  • Billing and shipping address

  • Payment details (e.g. credit card numbers, handled securely by our payment processor)

  • Email address

  • Phone number

We refer to this data as “Order Information”.

When we talk about “Personal Information”, we mean both Device Information and Order Information.

3) How We Use Your Personal Information

We use Order Information to:

  • Process and fulfil orders

  • Handle payment transactions securely

  • Arrange for shipping

  • Provide invoices and confirmations

  • Communicate with you

  • Screen for fraud or suspicious activity

  • Send product updates or marketing (if you opt-in)

We use Device Information to:

  • Detect potential fraud (e.g. using your IP address)

  • Improve and optimise our Site (e.g. through analytics)

  • Measure the effectiveness of marketing campaigns

4) Legal Basis for Processing

We process your data lawfully under GDPR based on:

  • Performance of a contract – e.g. to fulfil your order

  • Legitimate interest – e.g. fraud prevention, analytics

  • Consent – e.g. for marketing or non-essential cookies

  • Legal obligation – where required to comply with EU/national laws

5) Sharing Your Personal Information

We may share your Personal Information with third parties to help us use your data as described above. For example:

We may also share your data:

  • To comply with laws or legal requests (e.g. subpoenas, warrants)

  • To protect our rights or the safety of others

  • In the event of a business transfer or restructuring

We do not sell or rent your personal data.

6) Behavioural Advertising

We may use your information to provide targeted ads or marketing communications based on your activity.

To opt out of targeted advertising, visit:

7) Cookie Usage

We use cookies and similar technologies to:

  • Enable core site functionality

  • Analyse traffic and improve performance

  • Offer personalised content and ads

You can manage your cookie preferences through our cookie banner or your browser settings. For full details, please read our Cookie Policy below.

8) Your Rights Under GDPR (EU/EEA Residents)

You have the right to:

  • Access your personal data

  • Rectify inaccurate or incomplete data

  • Erase your data (“right to be forgotten”)

  • Restrict or object to data processing

  • Withdraw consent at any time (where consent is the basis for processing)

  • Receive your data in a portable format (“data portability”)

To exercise any of these rights, please contact us at: hello@soap-stories.com

You may also lodge a complaint with your local Data Protection Authority (DPA).

9) International Transfers

Some data may be transferred outside the EU (e.g. to the US or Canada) for processing or hosting by services such as Squarespace or Google. These transfers are protected by legal mechanisms such as:

  • Standard Contractual Clauses (SCCs)

  • Adequacy decisions by the European Commission

10) Data Retention

We retain your Order Information only for as long as necessary to:

  • Fulfil the purposes outlined in this policy

  • Comply with legal or tax obligations

You can request deletion of your data at any time.

11) Minors

This site is not intended for individuals under the age of 12. If you believe your child has submitted personal information, please contact us immediately.

12) Do Not Track

We do not change our data collection practices in response to “Do Not Track” browser settings.

13) Changes to This Policy

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. The most current version will always appear here.

14) Contact Us

For more information or to exercise your rights, contact us at:

Soap Stories / Guia Mondello
📍 Müggelstrasse 5, 10247 Berlin, Germany
📧 Email: hello@soap-stories.com

Cookie Policy

What Are Cookies?
Cookies are small text files placed on your device when you visit a website. They help us remember your preferences, improve site performance, and deliver relevant content or ads.

Types of Cookies We Use

Strictly Necessary Cookies: Required for core site functionality such as secure checkout and login.

Performance Cookies: Collect anonymous usage data to improve the site.

Functional Cookies: Remember your preferences, e.g. language or currency.

Targeting/Advertising Cookies: Deliver personalised content and ads based on browsing history.

Third-Party Cookies

We use trusted third-party services like:

  • Google Analytics – to understand visitor behavior

  • Facebook Pixel – to deliver relevant social media ads

These may place their own cookies on your device.

Managing Your Cookie Preferences

You can control cookie use in two ways:

  1. Via our cookie banner – shown when you first visit the site

  2. Via your browser settings – where you can block or delete cookies

To learn more, visit www.allaboutcookies.org.

GDPR

We are fully committed to complying with the General Data Protection Regulation (GDPR) (EU) 2016/679. We only collect and process your personal data when we have a lawful basis, such as your consent, the necessity to fulfill a contract, or a legitimate interest that does not override your rights. You have the right to access, correct, delete, or restrict the use of your data at any time. For more information, or to exercise your rights, please view our Privacy Policy or contact us at hello@soap-stories.com.